• Refund and Returns Policy

Effective Date: December 2023

Thank you for shopping at dhivashi.com.mv We appreciate the trust you have placed in us and are committed to providing you with a satisfactory shopping experience. Please read our Refund and Returns Policy carefully before making a purchase.

  • Refund Policy:
  • Eligibility for Refund:
    • To be eligible for a refund, the item must be unused and in the same condition that you received it.
    • The item must be in its original packaging.
  • Initiating a Refund:
    • You must contact our customer support team within 14 days of receiving the product to initiate the refund process.
    • Provide your order number, a detailed explanation of the reason for the refund, and any supporting documentation or images.
  • Refund Process:
    • Once your request is received and approved, we will initiate a refund to your original method of payment.
    • Please allow 7 to 14 days for the refund to be processed and reflected in your account.
  • Non-Refundable Items:
    • Certain items, such as [e.g., personalized items, digital downloads], are not eligible for a refund unless there is a defect or error on our part.
  • Returns Policy
  •  Eligibility for Returns:
    • You may request a return within 30 days of receiving your order.
    • The item must be unused and in the same condition that you received it.
    • The item must be in its original packaging.
  • Return Process:
    • To initiate a return, please contact our customer support team with your order number and the reason for the return.
    • Our team will provide you with instructions on how to return the item.
  • Return Shipping:
    • You are responsible for the cost of return shipping unless the return is due to an error on our part or a defective product.
    • We recommend using a trackable shipping service for returns to ensure the safe and timely arrival of your item.
  • Refund for Returns:
    • Once we receive your returned item and inspect it, we will notify you of the status of your refund.
    • If the return is approved, a refund will be initiated to your original method of payment.
  • Exchange Policy
  • Eligibility for Exchange:
    • We do not offer direct exchanges. If you wish to exchange an item, please follow the return process and place a new order for the desired item.
  • Contact Information:
  • For any questions regarding refunds, returns, or exchanges, please contact our customer support team at [email protected]
  • Modifications to the Policy:
  • We reserve the right to modify this Refund and Returns Policy at any time. Any changes will be effective immediately upon posting on our website.