Ready to ship in 1-2 weeks

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Shipping Policy

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Shipping Policy
At Luminas E-Mart, we are committed to ensuring a smooth and hassle-free shipping experience for all our valued customers. Please take a moment to review our shipping policy outlined below:
Processing Time:
Upon receiving your order, our team works diligently to process and prepare your items for shipment. Orders are typically processed within 1-2 business weeks, excluding weekends and holidays.
Please note that processing times may vary during peak seasons or promotional periods.
Shipping Methods:
We offer several shipping options to accommodate your needs:
Standard Shipping: Delivers within 7-14 business days.
Expedited Shipping: Delivers within 5-7 business days.
International Shipping: Delivery times vary depending on destination and shipping method selected. Customs and import duties may apply and are the responsibility of the recipient.
Shipping Rates:
Shipping rates are calculated based on the weight of your order, destination, and selected shipping method.
You can view the shipping costs for your order during the checkout process before completing your purchase.
Tracking Your Order:
Once your order has been shipped, you will receive a shipping confirmation email containing a tracking number. You can use this tracking number to monitor the status of your delivery online.
If you have created an account with us, you can also track your order directly through your account dashboard.
Delivery Estimates:
While we make every effort to ensure timely delivery of your order, please note that delivery estimates are provided by the shipping carrier and are subject to change.
Factors such as weather conditions, customs delays, and unforeseen circumstances may impact delivery times. We appreciate your patience and understanding in such situations.
Shipping Restrictions:
We currently ship to addresses within Dhivashi and select international destinations. Please ensure that the shipping address provided is accurate and complete to avoid delays or delivery issues.
For international orders, please be aware of any import restrictions, customs regulations, or additional fees that may apply in your country.
Lost or Damaged Shipments:
In the rare event that your order is lost or damaged during transit, please contact our customer service team immediately. We will work with the shipping carrier to resolve the issue and ensure that you receive a satisfactory resolution.
Contact Us:
If you have any questions or concerns about our shipping policy or need assistance with your order, please don't hesitate to contact our customer service team. We're here to help!
Thank you for choosing Luminas E-Mart for all your online shopping needs. We appreciate your support and look forward to serving you.

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Refund Policy

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Refund Policy
At Luminas E-Mart, we strive to provide you with the best possible shopping experience. If you are not entirely satisfied with your purchase, we're here to help. Please review our refund policy outlined below:
Eligibility for Refunds:
- We accept refund requests for items that are:
- Damaged or defective upon arrival.
- Not as described on our website.
- Ordered incorrectly (subject to our Returns & Exchanges policy below).
- To be eligible for a refund, please ensure that you notify us of any issues with your order within 7 days of receiving your purchase.
Return Process:
1. Contact Us: To initiate a refund request, please contact our customer service team via email at [email protected] or by phone at +(960) 763-2199. Please provide your order number and a detailed explanation of the issue.
2. Return Authorization: Once your refund request is approved, we will provide you with instructions on how to return the item(s) to us. Please note that returned items must be in their original condition, unused, and in the original packaging.
3. Return Shipping: You will be responsible for the cost of return shipping unless the return is due to our error (e.g., damaged or defective items). We recommend using a trackable shipping method to ensure safe and timely delivery of your return.
4. Inspection and Refund: Upon receiving the returned item(s), our team will inspect them to verify their eligibility for a refund. Once the inspection is complete, we will process your refund within 7-10 business days to the original method of payment used for the purchase.
Refund Amount:
- Refunds will be issued for the full purchase price of the item(s) returned, including any applicable taxes. Original shipping charges are non-refundable unless the return is due to our error.
- Depending on your bank or credit card issuer, it may take additional time for the refund to be reflected in your account statement.
Non-Refundable Items:
- Certain items are not eligible for refunds, including:
- Ebooks or digital downloads.
- Gift cards or promotional vouchers.
- Items marked as final sale or clearance.
- We reserve the right to refuse refunds for items that do not meet our return criteria or are returned without prior authorization.
Please review our Returns & Exchanges policy below:
Refund or Exchange:
- Once your return is received and inspected, we will process your refund or exchange promptly.
- Refunds will be issued to the original payment method used for the purchase.
- Exchanges are subject to product availability. If the requested exchange item is unavailable, a refund will be issued instead.
Return Eligibility:
- To be eligible for a return or exchange, items must be in their original condition, unused, and in the same condition as received.
- Returns or exchanges are accepted within 05 days from the date of delivery.
Items Excluded from Returns:
Certain items are not eligible for return or exchange, including:
- Digital downloads or electronic products.
- Items that have been personalized or customized.
- Sale or clearance items marked as final sale.
Exchanges:
- If you would like to exchange an item for a different size, color, or edition, please follow the return process outlined above and indicate your preference for an exchange. Exchanges are subject to availability.
Contact Us:
- If you have any questions or concerns about our refund policy or need assistance with a return, please don't hesitate to contact our customer service team. We're here to help!
Thank you for choosing Luminas E-Mart. We value your satisfaction and appreciate the opportunity to serve you.